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TASTE TASTE
When they first started out, Carlson and Martin were so intent on getting their concept right that they traveled to London to conduct research on the pub scene.
Martin says the partners learned that British pubs are casual, simple and non-trendy. And they knew Houstonians would appreciate those traits as well.
He points out that the word "pub" is short for public house, a local venue where patrons can relax, talk and have a drink.
"That was the philosophy we learned in London -- and we have tried to replicate in Texas," Martin says.
In addition to Sherlock's, Hospitality U.S.A. operated a number of other ventures in Houston, including a jazz club in Shepherd Plaza and a dance club above Biraporetti's on West Gray.
Carlson says those venues, which are no longer in operation, provided a learning experience for the partners.
"The dance club was very popular, but we learned that the whole disco/ cover charge/lines-out-the-door concept was very short-lived," he says.
The club was open for a little over a year. After its closure, Carlson and Martin decided to remodel the facility -- and a second Sherlock's was born in 1997. It was an instant hit.
"We felt like we had a concept that could `travel' without cutting into our existing clientele," Carlson says.
A year later, they opened a restaurant in the Rice Village called Sabroso, which allowed them to test the waters of restaurant ownership.
But there was so much competition in the area that the restaurant never really took off. So Carlson and Martin sold the restaurant -- which is no longer in operation -- and made the decision to focus solely on Sherlock's.
In November 1998, they opened the doors in Clear Lake to the third Sherlock's.
Martin and Carlson then decided to try their hand at a combination restaurant and bar, largely because they weren't ready to give up on the idea of food service.
So after working closely with a design team, the idea for Baker Street Pub and Grill was formed.
While both the Sherlock's and Baker Street concepts included a bar, the new Baker Street would have a kitchen and dining area instead of a stage and dance floor.
Carlson and Martin knew what they needed to make the new concept successful: restaurant and food experience.
"We went and recruited some experts in the food industry to help with running the kitchen," Martin says. "We needed to hire people who had more experience with restaurants than we had at the time."
The partners remained focused and were very hands-on in running each of their venues, even taking the dish towels home each night to wash them. Martin says the pair essentially worked day and night.
They still do," says Patrick Henry Creative Promotions President Patrick Henry, who has known Martin and Carlson for 15 years. "I've seen firsthand how they run their operation. If it takes cleaning a table or greeting someone, anything that needs to be done, they'll be there."
Carlson says the partners have to take on much of the work themselves in an effort to keep a tight lid on spending. He says profit margins in the restaurant business are extremely thin.
"Everything ends up being the bottom line," he says. "Every move we make is a financial move. It will cost you some way, either positive or negative."
The conservative approach seems to be working: Hospitality U.S.A.'s revenues have grown from $4.2 million in 1998 to $8.5 million in 2001.
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